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Property
Management

We as Call Center are providing services to multiple US-based property management companies and handling their residential and commercial properties

Our Remote Call Center Team can help in managing day-to-day operations of property Maintenance that include, Greeting the public and handling their inquiries/guest cards, preparing leases and onboarding new tenants, rent collections, vendor management by assigning tasks to them, getting estimates, and getting them approved with owners, preparing vendor bills,  Preparing notices and eviction, etc

Systems Knowledge

We have experience in using the following CRM and systems and we are open to learning new apps and software.

CRM: Buildium, Appfolio, Rent Manager

Project Management: Basecamp, Trello, Google spreadsheets, etc.

Voice: Open phone, Grasshopper, One talk, RingCentral.

Ticketing System: Freshdesk, Zohodesk, Zendesk

Rental Site: Zillow and similar sites etc

Dedicated Plan

150 Hours a Month

This model works for Property Mgmt Companies that have a high number of Rental properties and need a dedicated remote agent to manage workflow

$150 One-Time Setup Fee Cost

The agent operates 5 days a week and standard operational hours are 09:00 am to 05:00 pm Monday to Friday at the rate of $6.25 hourly and $250/Weekly

$1000

4 weeks/20 working days monthly

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Open House Showings

Our team of associates is very much experienced in scheduling Open Houses for the properties and will be covering all the aspects of this task including following up with the prospects after the showing. They have prior experience in scheduling showings in three different ways.

  1. Individual Showings – We schedule one prospect at one time.

  2. Batch Showings – We schedule multiple prospects at one time.

  3. Self-Guided Tours – We schedule a prospect, and provide them with the Lockbox Code(Provided by you) that will be placed outside of the property with the Keys Inside. They will go there, get the keys and take a look around. After that, they will put the keys back in the Lockbox.

2

Preparing Leases Agreement

Our Team can help in drafting the lease agreement as per your given format e.g. Applicant's driver’s license ID, and social security numbers of all adults. a  total number of occupants including minors’ names. Certain information from the owner or other terms like if the Dryer or washer is included or not if tenants will cover the utilities, and if the landscaping would be the tenants’ responsibility, etc.

3

Vendor and Contractor Management

The list of approved and licensed vendors/Contractors has to be provided from your side and then we can help in assigning the tasks to the relevant vendor to get estimates and get them approved by owners. However, if you want us to find vendors then we can help by calling handyman/Vendors' i.e. Plumbing, Carpeting, Remodeling, Landscaping etc local ads via craigslist, yelp, etc.

4

Rent Rolls / Collections

As our different teams have been handling Collection tasks for different Property Management companies, they have a very good understanding of how to set up a payment plan for the resident according to their Remaining Balance. We have been handling the following aspects of this task.

  1. Monitor accounts to identify outstanding debts

  2. Understand the historical data for each of the tenant's ledger

  3. Find and contact tenants to ask about their overdue balance

  4. Take actions to encourage timely payments

  5. Update account status, records, and note collection efforts

  6. Report on collection activity and accounts receivable status each day

5

Billing and Admin Tasks

In regards to this segment, our team has knowledge of drafting owner and vendor bills by adding a certain % of management fee/Company Markup advised from your side.  We mark the work order completed if the vendor has submitted the receipt of the material bought, before and after photos of the job completion. 

We also have experience in verifying/adding/uploading utility bills and can also help in making payments online as per your assigned payment platform if needed etc. 

6

Handling Calls

If we are handling a Main Line/Reception Line for a company, we understand that the determination of the call is very important to route to the relevant department.

  1. Answer and monitor incoming phone calls

  2. Direct callers to the appropriate person and office departments

  3. Provide basic and accurate information over the call

Trusted by Companies and Entrepreneurs
Throughout the World

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and many more...

Let's Work Together

At EFFIMIZE Call Center, we take great pride in providing a high level of personalized services to Property Management companies in several US States. That’s why we’ve carved out the reputation of being the best possible Call center services provider for Property Management Companies since 2018.

EFFIMIZE

Ground Floor 640 Huma Block, Allama Iqbal Town, Lahore Pakistan

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